• Instruments without a case will not be accepted for work. ​A hard case is preferable over a soft case or gig bag. 

​​

• You have up to 6 hours before the scheduled appointment time to contact me and reschedule or cancel. Anything after may incur a $10 late cancellation/rescheduling fee.

​​

• A $10 no show fee may be added to your bill for any appointment missed without prior contact for cancellation or rescheduling.

​​

• After thorough inspection and evaluation of an instrument, I will provide an estimate for the work we’ve agreed upon. I do my best to stick to that estimate but in some cases that is not always possible. In these instances, I will contact you to approve any additional work or costs.

 

• Space is at a premium and I cannot afford to store your instrument unnecessarily. Unless previously arranged, any instrument that is not picked up within 14 days after notification of completion may incur a $5 per day storage fee. 

 

• Any instrument not picked up after 90 days from first notification of completion without prior arrangements or contact will be considered abandoned, and can be sold to cover cost of parts, storage, and labor.

 

• Instruments may be brought in for one complimentary follow-up adjustment for 30 days after completion of any setup or other service that includes a setup, at the discretion of West Guitarworks.

 

• All special order parts (not in stock) must be paid for in advance.